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A successful system is more than software.

DBS offers a full range of services designed to enhance and protect your software investment and to ensure that you receive the maximum benefit from your information systems, 24 hours a day, 7 days a week. Our technical consultants combine in-depth knowledge of the operating parameters of DBS software with extensive system expertise to quickly identify and resolve systems issues.

We would like to ensure that all mission-critical problems receive quick resolutions. The following plans are available for technical support:

24X7 Phone Support
Tech Support on Stand By
Tech Support on Demand

24x 7 Support

24x7 Support service includes the addressing of any common errors or questions. At this service level, our technical support representatives can answer standard questions and address basic complaints. We provide our customers with unlimited telephone support 24 hours a day, 7 days a week. With remote dial-up, our application specialists can communicate directly with a customer's system to resolve issues quickly.

You can reach technical support by calling our telephone number, or sending us an e-mail.

Tech Support on Demand

The more advanced TechSupport OnDemand service level also includes helpful assistance in the resolution of database problems. TechSupport OnDemand costs $80 per hour.

Tech Support on Standby

In addition to that above listed services, TechSupport OnStandby includes support for absolutely any problem or question you might have. You purchase TechSupport OnStandby as a package. For $500 we provide you with up to seven hours of technical support at this level per month. Every hour beyond your initial seven hours is $75. With this plan, we will conduct a monthly review of the database performance and we will tune the database to ensure optimum performance.

 

 

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